New · Restaurants & takeaways
An AI voice agent that answers your phone, takes the order and sends it straight to the kitchen.
Busy Friday night, two people on the fryers and the phone won’t stop ringing. Our AI voice agent picks up when you can’t, takes the order properly, reads it back, answers allergen questions from your own allergen information and gets the ticket to your kitchen. For restaurants, it takes table bookings day and night.
- Answers 24/7
- Covers the rush when the line is busy
- Speaks your customers’ language
- Order read back before it’s sent
- Hands over to you when it should
- 9p a call minute
The basics
What is an AI voice agent?
It’s a computer assistant that answers your phone and talks to callers in a natural voice. It isn’t a “press 1 for…” menu. Callers just say what they want, the way they would to you.
It listens
The caller’s speech is turned into text in real time, so the agent understands “two large doners, one with no onion, and a portion of chips”.
It follows your rules
It works only from your menu, your prices, your opening hours, your delivery area and your allergen information. If something isn’t on the list, it says so. It doesn’t make things up.
It talks back
It replies in a clear, natural voice, confirms the details and reads the whole order back before anything is sent.
It hands over
A complaint, a large party or a question it can’t answer safely? It can put the call through to you or take a message, whichever you choose.
This is the same technology behind the AI receptionist we build for hotels and B&Bs. It already answers our own line on 01493 244304. That line is a hotel receptionist demo, not a takeaway ordering demo. To see the takeaway version, book a demo.
For takeaways
Every call answered, even at 7pm on a Friday.
You choose when it answers: every call, only when the line is engaged, or only after a few rings. Your own staff stay first in line if you want them to be.
Phone orders, 24/7
Collection or delivery, with sizes, extras and “no onion” notes taken as it goes. It checks the delivery postcode against your area and quotes your collection or delivery times.
Peak-time overflow
When you’re slammed, calls that would ring out or hit the engaged tone go to the agent instead of a competitor.
Multilingual
Callers can speak English, Polish, Romanian, Portuguese, Turkish, Arabic, Mandarin and many more. The ticket still reaches your kitchen in English.
Sensible upsells
Only the ones you set, such as “Would you like a drink or garlic bread with that?” It asks once, politely, and never pushes.
Allergen questions
The FSA says that for phone orders, allergen information must be given before the order is completed and again when the food is handed over. The agent asks every caller about allergies, answers only from your allergen chart, and prints allergy notes in bold on the ticket. If it isn’t sure, it says so and passes the call to you. It never guesses. FSA guidance.
Read back, then sent
Every order is read back to the caller and confirmed before it goes to the kitchen. You can pause the agent at any time.
For restaurants
Table bookings that don’t wait for someone to be free.
Mid-service is the worst time to answer the phone. The agent takes bookings, answers questions and passes on special requests, so your team can stay on the floor.
Bookings & changes
Date, time, party size, name and phone number, plus dietary needs, high chairs and birthdays. It can also move or cancel a booking.
Straight into ResDiary
We connect to ResDiary, so bookings taken on the phone go straight into your diary, just like a booking made online. Use OpenTable or SevenRooms? We can connect through their partner programmes. If you’re on paper, the agent sends each booking to you to confirm.
The everyday questions
Opening hours, parking, dog-friendly, Sunday lunch, set menus, gift vouchers. These are answered right away, in the caller’s own language.
Takeaway from the restaurant too
If you also do collection, the same agent takes those orders and sends them to the kitchen. It’s one phone line covering both.
How it connects to your kitchen
Your kitchen, your way.
Most UK takeaways get orders to the kitchen in one of three ways: a handwritten pad, an EPOS till that prints a kitchen ticket or shows it on a kitchen screen, or a separate tablet for each delivery app. We fit in with whichever you already have.
| What you use now | How we connect | What it means for you |
|---|---|---|
| Square or SumUp till | Straight into your till | We connect to Square and SumUp POS. The phone order lands on your till and prints in the kitchen or shows on your kitchen screen, just like an order taken at the counter. We also connect to Lightspeed, Tevalis and Epos Now, and we handle the set-up with your provider. |
| Deliverect, Otter or a similar order hub | Through the hub | If you already use a hub to merge Just Eat, Deliveroo and Uber Eats orders into your till, we can apply to send phone orders through it as another channel. This needs approval from the hub. |
| A paper pad, or no till at all New | Golden Mile Kitchen Link: £395 one-off | Alternatively, we can set up our own system for you, with a kitchen printer and a tablet, for a one-off £395. A cloud kitchen printer goes in your kitchen and prints each confirmed order as a clear ticket. Allergy notes are in bold, and the ticket shows collection or delivery, the time due and the customer’s details. You can also see orders on a simple screen on any tablet. There’s no till to buy and no software to install. |
PHONE ORDER #0142
COLLECTION · DUE 19:25
2 × Large Doner Kebab
– 1 no onion
1 × Chips (large)
1 × Garlic Bread
2 × Can Coke
ALLERGY: SESAME
Name: Sam · 07*** ***123
Paid: card link ✔
Example ticket for illustration only
What a Kitchen Link order looks like
- The customer rings your number. The agent answers when you can’t.
- It takes the order from your menu, asks about allergies and reads everything back.
- Optional: it texts the customer a secure card payment link, or marks the order as cash on collection.
- The ticket prints in your kitchen within moments and the order appears on your order screen.
- If the printer is offline or out of paper, you get an alert, so no order sits unseen.
We’ll confirm the set-up for your exact till or booking system before you commit to anything. Product names belong to their owners. We are not affiliated with or endorsed by them.
Pricing
Simple pricing: 9p a call minute.
Call pricing is the same as our hotel AI receptionist. You only pay for the minutes the agent is actually on the phone, and sending orders to your kitchen is included. Setting up your AI phone receptionist is a one-off £99, the same as for our hotel receptionist.
Standard
£79/month
625 call minutes included, then 9p per minute.
+ £99 one-off setup
Plus
£149/month
1,500 call minutes included, then 9p per minute.
+ £99 one-off setup
Kitchen Link
£395 one-off
Our own system with a kitchen printer and a tablet order screen, set up and tested in your kitchen. This is separate from the £99 receptionist setup, and you don’t need it if you already use Square or SumUp.
Example
If your receptionist is on the phone for 30 minutes in every hour, the price is £2.70 per hour (30 minutes × 9p). That includes every order being sent to the kitchen.
Questions
Good questions we get asked
Do I need a new phone number?
Usually not. Most phone providers let you divert your existing number to the agent when you’re engaged, when no one answers, or all the time. We’ll check how your line works.
Will it get orders wrong?
It reads every order back and the customer confirms it before anything is sent. It only offers what’s on your menu at your prices. If a caller is unclear, it asks again or hands over to you.
What about allergies?
It answers only from the allergen information you give us, and it records any allergy on the ticket. If a caller asks something your chart doesn’t cover, it says it can’t confirm and passes the call to a person. It doesn’t replace your own allergen procedures in the kitchen.
Does it replace my staff?
No. It picks up the calls your team can’t get to and takes routine orders, so your staff can keep cooking and serving.
Can I change the menu or switch it off?
Yes. Send us menu and price changes and we’ll update them, and you can pause the agent whenever you like.
How much does it cost?
Calls are 9p a minute, on the same plans as our hotel receptionist: Standard £79 a month with 625 minutes included, or Plus £149 a month with 1,500 minutes included. Sending orders to the kitchen is included. Setting up your AI phone receptionist is a one-off £99. If you don’t have a till, Kitchen Link is an optional extra: our own kitchen printer and tablet system for a one-off £395, on top of the £99 setup. See pricing.
Get started
Stop missing orders at the busiest time of the week.
Tell us how you take orders today, whether that’s a pad, a till or app tablets. We’ll show you a free demo built around your own menu.